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Case studies

Browse our collection of case studies to find out how organisations are benefiting from apprenticeships, developing their support workforce and demonstrating excellence in education and training with the Skills for Health Quality Mark.


General Practice

Key Relationships for Successful Apprenticeships

Key Relationships for Successful Apprenticeships case studyAcross the UK apprenticeships are increasingly being recognised as an effective entry point into the workplace; particularly the health and social care sector. One apprenticeship success story in Tyne and Wear demonstrates the benefits of an effective, tri-party working relationship between employer, trainer, and the apprentices themselves.

Video: Apprentices are the talent pool of the future

Waterside Medical Practice case studyWaterside Medical Practice believes that apprentices provide a pool of talent for the future and have employed Katie Young as a Business Administration Apprentice. An important part of Katie’s role is to undertake new projects, for example she has become the lead for social media, an area that had previously been underutilised as a marketing tool by the practice.

Rural surgery recruits and trains clinical apprentice

whiteparish gp case studyA GP surgery near Salisbury has taken on an Apprentice Level 3 Diploma in Clinical Healthcare Support to help boost the Healthcare support offered by the practice. The apprentice's activities include health promotion, ECG and blood pressure monitoring as well as phlebotomy and supporting the nursing team both practically and administratively.

West Heath Surgery takes innovative approach to upskilling primary care workforce

upskilling the primary care workforceWest Heath Surgery works closely with the local GP provider organisation South Doc Services to deliver quality services across the area. It has found an innovative response to evolving patient needs by training an HCA to Band 4 in many of the functions that were formally carried out only by doctors and nurses. Download PDF

Video case studies - Apprenticeships in primary care

apprenticeships-in-primary-careThis series of short video case studies show how primary care providers are using apprenticeships to enhance service delivery and provide great patient care. The videos feature both clinical and non-clinical apprenticeships and explore the benefits apprenticeships bring from the apprentice and employer perspective. 

Accomplished Business Admin apprentice 'has potential to be the practice manager'

business-adminsitration10067Twenty-one-yearold Chris Hague’s first apprenticeship happened purely by chance: he was working as an Assistant Administrator at the Emmett Carr GP surgery in Renishaw when the executive director of a local healthcare training provider stopped by for a routine appointment. Download PDF

Success for practice’s award-winning apprenticeship programme

Case study: Salisbury Medical PracticeSalisbury Medical Practice has been recognised throughout the region for their proactive and innovative approach to working with apprentices, winning the South Wiltshire Apprenticeship Employer of the Year Award for 2014. Download PDF

Apprentice lift-off at Air Balloon Surgery

Apprentice lift-off at Air Balloon SurgeryAfter hearing positive feedback about other practices’ experience with apprentices, Kate Francis, Practice Manager, and Miffy Saunders, HR Manager, at Air Balloon Surgery in Bristol, took the decisive step to take on their first-ever apprentice, Chelsea Pearce – with results that ushered in great success for both the practice and 18-year-old Chelsea.

A day in the life of a healthcare apprentice

National Apprenticeship WeekTo celebrate National Apprenticeship Week, the National Skills Academy for Health decided to send some of its senior managers 'back to the floor' to spend valuable time with just a few of the young people who are making a real difference to the shape of the health sector workforce. AnneMarie McCabe, Head of Engagement at the the National Skills Academy for Health, was delighted when she was invited to meet two young apprentices, based at the Crawcrook Medical Centre, Ryton, Tyne and Wear. 


Dental Practices

Video: Apprentices add value and efficiency to the business

Dental Clinique Dental Practice case studyDr Gurjit Moore, a dentist at Dental Clinique Dental Practice, believes that apprentices are fundamental in making the business more productive and efficient. Morgan McDonough is currently undertaking a Dental Nursing apprenticeship with the practice and has become a valuable member of the team.

A solid partnership spells success for a dental practice, training provider and apprentices

dentistry10067For the last decade, training provider In Touch Care and Hurlfield Dental Practice have exemplified the open, trustworthy partnership that is vital to cultivating new talent, establishing a loyal team and achieving organisational growth. Download PDF

Dental apprenticeships gain new ground

Dental nurse apprenticeshipsDental nurse apprenticeships are on the rise throughout the Thames Valley and Wessex regions, thanks to a partnership between Eastleigh College and Health Education England – as well as an innovative two-year training programme utilising the Qualifications and Credit Framework (QCF) Level 3 Health (The Dental Nursing Framework).


NHS Trusts and Clinical Commissioning Groups

Building a Culture of Learning and Development at Sheffield Teaching Hospitals

sheffield teaching hospitalsSheffield Teaching Hospitals NHS Foundation Trust, host to the South Yorkshire Region Excellence Centre, provides a detailed account of how they worked hard to build a culture of learning and development.

 

From Apprentice Health & Social Care Assistant to Healthcare Assistant

mb nnuh2Megan Burrows gives details of her experience as an apprentice with the Norfolk & Norwich University Hospitals NHS Foundation Trust and offers advice to anyone considering an Apprenticeship in health or social care.

 

Wigan Borough CCG grows its own workforce through apprenticeships

wigan borough ccg case studyWigan Borough CCG is planning its workforce for the future by taking on apprentices in Business Administration and Finance. The CCG wants to recruit and retain younger, highly trained individuals in its support areas, and is also keen to encourage local people into the local NHS workforce and build links with the local schools and colleges. Download PDF

Apprentices add value to Guy’s and St Thomas’ NHS Foundation Trust

Apprentices add value to Guy's and St Thomas' NHS Foundation TrustGuy’s and St Thomas’ NHS Foundation Trust has been working with the National Skills Academy for Health Apprentice Training Agency (ATA) to recruit apprentices from across the large and diverse boroughs of South London. The Trust has taken on four cohorts of apprentices since March 2014 in administrative roles across the hospital and out in the community.

From apprenticeship to a career in the NHS: Two exciting journeys

From apprenticeship to a career in the NHS: Two exciting journeysIn collaboration with Weston College and Learndirect, North Somerset Community Partnership has been successfully employing apprentices in a variety of roles across the Trust for the last several years. Stacey Croll, 27, and Chris Brownett, 23, are two of the Trust’s success stories who showcase the progression from apprentice to a promising career in the NHS.

Apprentice proves to be a real asset for NHS Trust

 Level 3 Apprenticeship in HealthcareWhen it comes to building a successful career in healthcare, nothing trumps hands-on experience. Nineteen-year-old Alex Cotterell learned this first-hand after completing the Skills for Health Level 3 Apprenticeship in Healthcare. Download PDF 

Perspectives on the Foundation Degree in Health and Social Care

University Hospital Southampton NHS Foundation TrustSarah Kearsey and Kirsty Turner from the Eye Department at University Hospital Southampton NHS Foundation Trust share their perspectives, as student and manager, on the Foundation Degree in Health and Social Care (Fd in H&SC) at Southampton Solent University.

A ‘trip to the theatre’

National Apprenticeship WeekA ‘trip to the theatre’ will never be the same again for Daryl Keyworth, Head of Service Delivery at the National Skills Academy for Health, as he tells us about his recent experience of shadowing two, newly qualified apprentices, based in the day surgery and main theatre units at Barts Health NHS Trust. 

David makes return visit to Academy

Guy's and St Thomas’ NHS Foundation TrustEarlier this year, Academy Director, Candace Miller, spent time 'in the shoes' of 17-year-old apprentice David Lammas, Trainee Patient Liaison Officer at Guy's and St Thomas’ NHS Foundation Trust. Such was the success of the experience – on both parts – that Candace invited David to make a return visit to her place of work at the Head Office of the National Skills Academy for Health. 

It’s never too late to learn new skills!

Health and Social Care apprenticeHealth and Social Care apprentice Bernice Brannon, 58, proves it’s never too late to learn new skills. With nearly three decades of employment under her belt, Bernice isn’t most people’s idea of a typical apprentice. But she, like thousands of her peers across the country, has chosen to boost her knowledge through the apprenticeship route.


Apprenticeships in other organisations

Why an Apprenticeship was for me…

Apprentice of the Year finalistOutstanding Apprentice of the Year finalist Jodie Morris writes for the National Skills Academy for Health Blog about why she chose to apply for an apprenticeship and the experience she’s gained working as a finance apprentice with Skills for Health.

Climbing the ladder

Business Administration ApprenticeIt’s the seamless transition all apprentices work toward – gaining full-time employment after their training has come to an end. Lucy Emmett, former Business Administration Apprentice, has done it effortlessly, making the jump to her first permanent role in the organisation as an Administration Assistant.


Working with an Apprenticeship Training Agency

Wigan Borough CCG grows its own workforce through apprenticeships

wigan borough ccg case studyWigan Borough CCG is planning its workforce for the future by taking on apprentices in Business Administration and Finance. The CCG wants to recruit and retain younger, highly trained individuals in its support areas, and is also keen to encourage local people into the local NHS workforce and build links with the local schools and colleges. Download PDF

Salisbury pharmacy enjoys the benefits of using Apprenticeship Training Agency

three swans pharmacy case studyThree Swans Pharmacy had the opportunity to introduce an apprentice as a Level 2 Dispensing Assistant. The pharmacy knew from experience how much time and effort is required to fill a post, but one of the practice managers recommended the National Skills Academy for Health’s Apprenticeship Training Agency (ATA), which he had used elsewhere. Download PDF

Apprenticeship Training Agency offers a new approach to recruiting apprentices

Apprenticeship Training AgencyTaking on apprentices through an Apprenticeship Training Agency has been hailed as a success by the Royal Berkshire NHS Foundation Trust. By September 2014, 30 young people will have been given life-altering opportunities in fields like occupational therapy, audiology, physiotherapy and health care.


The Skills for Health Quality Mark

HEE funds NHS Trusts in Kent Surrey and Sussex to undertake the Quality Mark

kss quality markHealth Education England working across Kent Surrey and Sussex wanted to ensure that all its Trusts were delivering Care Certificate training to the same high standards and recognised that the Skills for Health Quality Mark could provide proof of the quality of face-to-face training.

South Leicestershire College boosted by Quality Mark

slc-qmSouth Leicestershire College works with NHS Trusts and GP consortiums across the Midlands to offer learning and development for apprentices in the health sector, as well as for people already working at Healthcare Assistant level. Download PDF

University Hospital Southampton becomes first NHS Trust to receive Quality Mark for training

150training6University Hospital Southampton NHS Foundation Trust is a teaching hospital providing services to about 1.3 million patients. It supports healthcare staff at all stages of their careers with courses ranging from clinical training and leadership development to vocational skills and IT training.

Quality Mark helps charity stand out from the crowd

Skills for Health Quality MarkThe Stroke Association has become the first charity to gain the Skills for Health Quality Mark for training. The award is enabling the charity to stand out in a crowded marketplace as a provider of high quality training in all areas of stroke care. 

Addiction services training in Scotland awarded Skills for Health Quality Mark

Skills for Health Quality MarkNHS Ayrshire & Arran’s Addiction Services Prevention and Service Support Team has achieved the Skills for Health Quality Mark for its Alcohol and Substance Abuse Awareness and Prevention programmes of learning. The team of 10 designs, delivers and co-ordinates a range of courses through its Ayrshire Addiction Training Calendar, which is aimed at all staff within NHS, Local Authority and third sector who are working with people who are affected by alcohol and drug issues.

Northern Ireland college gains Skills for Health Quality Mark

Skills for Health Quality MarkNorth West Regional College in Northern Ireland has become one of the first organisations to attain the Skills for Health Quality Mark, which is delivered through the National Skills Academy for Health. The college offers further and higher education to approximately 22,000 students; its School of Health and Social Care trains about 3,000 students each year.

Quality Mark award recognises excellent teaching and learning

National Ambulance Resilience Unit (NARU)The National Ambulance Resilience Unit (NARU) has been awarded the Skills for Health Quality Mark for their excellent delivery of teaching and learning. Based in Wiltshire, NARU’s Education Centre trains ambulance staff to save lives in the most difficult of circumstances. 


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